Hertz Launches 10-Minute Check-In Guarantee
Hertz Makes Commitment for Customers to Be on Their Way in 10 Minutes or Less -- New Customer-Friendly Self-Service Check-In Options Timed to Make Summer Travel Easier
Jul 1, 2008
PARK RIDGE, NJ -- (MARKET WIRE) -- 07/01/2008 -- Hertz (
As part of its customer commitment, Hertz is standing behind the 10-minute guarantee with a $50 credit toward a current or future Hertz rental for customers who checked in online, and then, after arriving on the kiosk or Express Counter line at any of the 50 participating locations, were not on their way within 10 minutes.
"According to our research and customer feedback, renters would rather complete the reservation process online from the comfort of their home or office rather than wait in another long line at the airport," said Mark P. Frissora, Chairman and Chief Executive Officer for The Hertz Corporation. "The 10-minute guarantee reflects our commitment to help reduce the 'hassle factor' for travelers by making their car rental experience simpler and faster," he added.
Currently, of the 50 Hertz Rent a Car airport locations participating in the 10-minute guarantee program, 28 locations are equipped with the new Self-Service Express Kiosks and 22 locations are equipped with Express Counters. The Company's #1 Club Gold members will continue to bypass the rental counter and kiosks entirely and proceed directly to their vehicles because their check-in process has been completed in advance.
For more information about the new online check-in guarantee, travelers can go to Hertz.com. Once Hertz customers have booked their rental from any source, they can stay on or proceed to Hertz.com, and click on the Online Check-In tab on the home page, enter their Confirmation Number and start the simple check-in process.
The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc. (